ATM service management software includes a range of features including ATM Monitoring, incident/complaint/ticket allocation, RMA, contract SLA, customer management, preventive maintenance, technician’s travel claims and many more.
Our real time ATM Monitoring System can gather data from different sources such as Switch, XFS & EJ, and can be customized to meet your monitoring requirements.
When an incident occurs at an ATM, the software automatically raises a ticket. The ticket is automatically allocated to the right service personal. Ticket allocation can be manual, automated or semi automated using Google Maps and real time GPS tracking.
The Escalation and Notification module is user configurable, and can be customized according to any requirement. The software can generate escalation mails and notifications whenever necessary. The escalation can also be sent as SMS messages.
Once the ticket is raised and allocated, the next activity begins. The problem has to be identified and passed onto the right service personal who will be able to sort out the issue. When the technician is available, the system auto-generates Preventive Maintenance Call and assigns to him.
When the service personal receives the incident ticket, he rushes to the right ATM to sort out the issue. In case the problem requires RMA/Spare, then he will initiate the workflow process. After the right approval process with proper notification and escalation, the spare are dispatched.
One of the most important features of ATM management is SLA adherence. When you’re managing an ATM, you will be dealing with numerous vendors and clients – different banks. So, you should ensure that the SLA you sign with them and you meet the terms of agreement you sign with the banks.
When you’re dealing with multiple ATMs dotted across the city, it is a tad difficult to keep track of what hardware is installed in which place. It helps manage installation, site details, TAT, warranty details, service requirements and all other details.
Any ATM will have multiple devices, from printers to cash dispensers to monitors, etc. And non-ATM related assets from air conditioners to VSATs to display boards, etc. All these appliances have to be checked at regular intervals to ensure optimum performance rather than wait till they break down to service them.
One problem that ATM management providers face is keeping track of all their service persons. When there is a problem in a particular ATM, the administrator has to identify the service person closest to the location. Our software program can be installed on the Smartphone that the service person can carry.
The mobility option also makes it easy to cross verify the travel claims submitted by the service persons. The software calculates the distance travelled by the service persons each day, and consolidates it on the dashboard. The system administrator just has to crosscheck it with the claim to pass it for payment.
Our software program can be configured to provide a portal for the customers where they can keep track of the jobs and various reports. This module can be configured, so that the customers can view just one or many ATM branches based on the needs.
Business intelligence tools are used to generate bulk reports and process outputs. Our CRM also has a pre-processed report option, which allows, to generate bulk report and save it in excel or .csv format. The report manager tool comes in handy for generating user-defined reports.